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Spooner Health System Receives Two


Excellence in Patient Care Awards from Studer Group



Spooner Health System (SHS)received two Excellence in Patient Care awards given by Studer Group®, an outcomes-based healthcare performance improvement firm. SHS received the awards at Studer Group’s 12th annual What’s Right in Health Care® conference in Chicago earlier in August. The Excellence in Patient Care awards are based on various categories and are given to select organizations that are coached by Studer Group. To be eligible for an award, an organization must demonstrate outstanding performance in patient care.
One award recognized SHS’ exemplary results for the “Communication with nurses” composite on the HCAHPS patient survey. During the reference time period (3rd Quarter 2012 through 2nd Quarter 2013), 87% of patients completing the HCAHPS survey answered that their nurses “always” communicated well. When compared to the other 1,758 hospitals using Press Ganey to administer their HCAHPS survey, Spooner Health System’s result of 87% ranks them at the 94th percentile nationally. Press Ganey’s database includes all sizes of organizations from small rural hospitals all the way up to large major medical centers. The 94th percentile in the area of nurse communication is quite an accomplishment!
Secondly, SHS received an award recognizing them for showing substantial achievement in employee engagement scores over recent fiscal years. SHS also contracts with Press Ganey to conduct a confidential employee survey each year. Out of all the organizations using Press Ganey for their employee partnership survey (measuring both employee satisfaction and engagement), SHS’ scores for the last three years equated to the 94th, 98th and 98th national percentile ranks.
Clint Miller, Director of Patient Care Services at SHS, was among four employees who were able to be at the What’s Right in Health Care® conference to receive the two Excellence in Patient Care awards. “Many of the organizations who received these awards are among the best in the country,” says Miller. “It was an honor to be among those incredible organizations and receive these prestigious awards on behalf of Spooner Health System.”
Miller is proud of the staff for the work they do and their commitment to make Spooner Health System a great place for patients to receive care. “These awards align with the positive things we’ve been hearing from our patients and their families during patient rounding, the discharge process and follow-up phone calls,” says Miller.
“We’ve been partnered with Studer Group for just over five years now,” says Mike Schafer, SHS CEO. “We are not chasing numbers, scores or awards. However, they are an objective measure of the work we are doing and confirm that we are doing what’s right for our patients. Our community should feel confident that they can get excellent care right here in Spooner.”
“In addition to our patients being more satisfied,” continues Schafer, “it is clear that our employees are much more satisfied and engaged than they were five years ago.”
“Though we are very pleased with the progress our organization has made,” says Schafer, “we are not going to settle and get comfortable where we are at. We are committed and will continue to strive for excellence always.”


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About Studer Group®


A recipient of the 2010 Malcolm Baldrige National Quality Award, Studer Group is an outcomes-based healthcare performance improvement firm that works with healthcare organizations in the United States, Canada, and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial results. Working together, we help to get the foundation right so organizations can build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time. To learn more about Studer Group, visit



ALS Ice Water Challenge in Memory of former employee, Craig Norheim

Spooner Health System asked their employees to consider making a donation to the ALS cause. Employees contributed $1,028 which was matched by Spooner Health System for a total contribution of $2,056 for a great cause!

Craig worked at Spooner Health System for over 35 years and fought a courageous battle against ALS. He passed away in January 2012.

Click on the link to watch a video:



Spooner Health System ANNUAL COMMUNITY HEALTH FAIR 8-2-14


Over 250 people participated in the 30th Annual Health Fair put on by Spooner Health System on Saturday, August 2nd 2014.  In addition to receiving lots of helpful information related to a variety of health care topics, community members were able to receive a blood pressure check, blood glucose screening and total lipid profile (cholesterol screening) all free of charge. Kids (and some adults too!) enjoyed getting thumb casts and their face painted in the kids corner! Many people also appreciated receiving a short chair massage and touring the helicopter.

 Spooner Health System 7th ANNUAL GOLF OUTING 8-13-14


Spooner Health System (SHS) held its seventh annual Golf Outing on Wednesday, August 13th at the Spooner Golf Course. Proceeds from the event will be used to support special capital projects at SHS. 

“The weather was perfect and the course was in great shape,” says Mike Schafer, SHS CEO.  “In addition to the golfers, we’d like to especially thank all of the sponsors and businesses that donated items for the raffles and drawings. Our event would not be a success without their generosity!”

Platinum sponsors included:  BWBR Architects, Essentia Health, Health Tech Management Services, Market & Johnson, Partners of Spooner Health System and Shared Medical Technology. Gold sponsors included:  CliftonLarsonAllen, Holden Insurance, Johnson Bank and Stockton Facility Management. Wapiti Medical Group was a Silver sponsor.

Carrie Furr was the winner of the grand prize, a paddle board. Jason Plante won Brewer tickets. Many other raffle items were given out.

First place in the event went to a team from Johnson Bank with a score of 58: Craig Hokanson, Vern Thompson, Tom Sutton and Brook Bezek. With a score of 59, second place went to Josh Villella, Shane Marino, Chris Thompson and Jamie Busch representing Community Bank of Northern Wisconsin. Third place went to Tim Bassett, Dave Dewey, Steve Sevals Sr. and Steve Sevals Jr. with a score of 60.  First place women’s went to a team representing Partners of Spooner Health System: Carol Heim, Lee Weiss, Penny Cuskey and Bobbi Zadra.

Hole event prizes included:  Hole #1 Longest Put, Dustin Rehkamp; Hole #2 Closest to the Pin, Bob Weisenberger; Hole #3 Closest Third Shot, Dave Sumner; Hole #4 Closest to the Pin, Laurie Zadra; Hole #5 Longest Drive (Women), Brooke Bezek; Hole #6 Closest to the Pin, Jamie Morales; Hole #7 Longest Putt, Chris Thompson; Hole #8 Shortest Drive, Lynn McDowell; Hole #9 Closest to a Bunker, Dave Haroldson; Hole #10 Longest Drive, Brad Olsen; Hole #11 Closest Second Shot, Jason Plante; Hole #12 Longest Putt, Jeff Lee; Hole #13 Closest Third Shot, Shared Medical Technology; Hole #14 Longest Putt, Pam Petry; Hole #15 Closest to the Pin (Women), Cherie Bagley; Hole #16 Closest Second Shot, Steve Sevals Sr.; Hole #17 Closest to the Pin, Bob Berendes; Hole #18 Longest Putt, Josh Villella. 

Bobbi Zadra won a new putter for having the highest score in the putting contest. Second place went to Scott Trinrud.


  Spooner Health System Named one of Nation’s “Most Wired”  

 Most Wired Hospitals Connect Providers and Patients

 For the sixth time, Spooner Health System (SHS) has been recognized as one of the nation’s Most Wired facilities. SHS receives this recognition according to the results of the 2014 Most Wired Survey released in the July issue of Hospitals & Health Networks magazine.  SHS was also recognized as a Most Wired organization in 2008, 2009, 2011, 2012 and 2013.

Though physical cables and wiring throughout the facility certainly play a part, information technology director at SHS, Mike DiPasquale, explains that winning Most Wired is more about the wired connectivity between caregivers. “It has to do with how people are communicating via technology from department to department as well as between our organization and other healthcare providers,” adds DiPasquale.

SHS is among only 10 hospitals in the state of Wisconsin being recognized as Most Wired this year. “Receiving this prestigious recognition as a leader in the use of information technology affirms the hard work and collaborative efforts of our organization,” says Mike Schafer, SHS CEO. “Our focus is to use technology to provide the highest quality and safest care possible to our patients.”

As the nation’s health care system transitions to more integrated and patient-centered care, hospitals are utilizing information technology (IT) to better connect care providers, according to the 16th annual Health Care’s Most Wired Survey, conducted by Hospitals & Health Networks. For instance, 67 percent of Most Wired hospitals including Spooner Health System share critical patient information electronically with specialists and other care providers. Most Wired hospitals meet a set of rigorous criteria across four operational categories and have made tremendous gains by using IT to reduce the likelihood of medical errors.

SHS’ information technology team works closely with physicians, nurses and staff to ensure they’re using technology to its fullest capability. Being named Most Wired several years in a row confirms that SHS is using the technology they have very well. “You can have the greatest technology in the world,” says DiPasquale, “however, it’s not very useful if you aren’t using it the right way to its fullest potential.”

 “The Most Wired data show that shared health information allows clinicians and patients to have the information they need to promote health and make the most informed decisions about treatments,” says Rich Umbdenstock, president and CEO of the American Hospital Association. “Hospitals, their clinicians and their communities are doing tremendous work to enhance their IT systems in ways that support care and delivery improvement, and patient engagement goals.”

Health Care’s Most Wired Survey, conducted between Jan. 15 and March 15, asked hospitals and health systems nationwide to answer questions regarding their IT initiatives. Respondents completed 680 surveys, representing 1,900 hospitals, or more than 30 percent of all U.S. hospitals.

 The July H&HN cover story detailing results is available at















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